Frequently Asked Questions
Everything you need to know about your ChloBo order and our handcrafted jewelry.
What materials are used in ChloBo jewelry?
All ChloBo jewelry is handcrafted using high-quality 925 sterling silver, 18ct gold plating, or rose gold plating. Each piece is AnchorCert Protected, ensuring it is safe for your skin and free from known allergens.
How long does shipping take within the UK?
We offer several shipping options. Standard delivery typically takes 3-5 working days, while our Express Delivery service ensures your jewelry arrives within 1-2 working days if ordered before 2pm.
What is your returns policy?
We offer a 14-day return policy for a full refund or exchange, provided the items are unworn and in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does my jewelry come with a warranty?
Yes, every ChloBo piece comes with a 12-month warranty from the date of purchase. This covers any manufacturing defects, giving you peace of mind with every purchase.
How should I care for my ChloBo jewelry?
To maintain the shine of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in its original pouch and clean gently with a silver polishing cloth.
Can I pay for my order in installments?
Yes, we partner with Klarna and Clearpay to offer flexible payment options, allowing you to spread the cost of your jewelry over interest-free installments.